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In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. You will have to leave a deposit for the fuel. It was very easy to make reservation and booked a rental car in a few minutes. Wisecars employs limited use of cookies for your safety and does not store any personal data. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. It might take your bank extra time to settle the amount. You will find the telephone number in the Car Rental Agreement. What's Wisecars' cancellation policy? Please keep in mind that different Car Rental Companies have different requirements for accepted methods of deposit authorization and payment. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. It is a huge scam. I was really worried about the car the whole time I was away given its condition.I took a video to prove I did not cause any damage. If you choose to pay for the service using a credit card, your credit card details are not stored by us. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. Service 36 Value 36 Shipping 18 Returns 26 Quality 30 If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. I reached out to Wisecars, who were really understanding of the issues I encountered. The rental period can be extended by either arranging it with the Car Rental Company or making a new booking via Wisecars. Minimum age requirements on larger cars may also be higher at some locations. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Your contract for car rental will be between you and the Car Rental Company. Replies to negative reviews in < 24 hours. When you book this company through a third party website (think expedia, rentalcars.com) it shows up as free cancellation. Trustpilot is assessing this review in accordance with our flagging process. Keep copies of all relevant documentation you are asked to complete. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus the non-refundable Cancellation Protection and/or Protection Package. The Wisecars voucher must be presented to the Car Rental Company when picking up your rental vehicle. Garantljuk, hogy minden rtkels vals. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. See the full list of exclusions under section Deductible Protection Products will not cover. We use dedicated people and clever technology to safeguard our platform. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. We used in October 2022. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Wisecars is an online vehicle rental broker. Your rental credit will expire after 2 years. My trip to NZ had to be cancelled due to the cyclone that hit the area. Wisecars will not sell or rent any personally identifiable information. Please reach out to support@wisecars.com for assistance.I apologize for any inconvenience.Regards,Rachel from Wisecars. We will send you your rental voucher 48 hours before your pick-up time. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. The car rental company will charge you for the additional driver for the whole time that you have the car. If you cannot take them with you when you go to pick up the car, you need to take them back to the counter later on and add them as additional drivers. Wisecars believes in protecting your privacy. No charge will be made for amending your booking before the start of your rental. All rights reserved. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . That should not even be separate. Wisecars does not store credit card details. Please note that all additional drivers must also show a valid driving licence at pick-up. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars falsely advertised vehicles for rental on their website. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package. In such a case, unless the rental has been canceled in advance, the customer will not be entitled to a refund. In the event the car is dropped off unreasonably dirty, as determined solely by the Car Rental Company, the Car Rental Company may charge you for special cleaning fees. The Car Rental Company must give its consent to repairs and replacements. 1 Previous_Golf_5959 2 mo. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. Due to this protection, it cannot be read by any third party. You have a guaranteed booking with us and with one of our trusted premium suppliers. In that case, please contact your bank for additional details. The use of our website signifies your acceptance of these Terms of Service. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. It is becoming a common practice in many locations that car rental companies implement the "full tank/empty tank" car rental policy. The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . You can safeguard yourself against such extra expenses by purchasing one of our Excess Protection Products before your rental begins. What's Wisecars' cancellation policy? You can upgrade your car before you start your trip. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Amendments and changes Amendments can only be made up to 48 hours before the pick-up time. If you haven't started your trip yet, you can change your drop-off time by amending your booking. You will receive a full refund if you request the cancellation 48 hours before the pick-up time. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. Cancellation Protection can be purchased only at the time of booking and is not refundable. It is one of the scummiest business models I have ever seen. Please read the following to know what is included/excluded in our coverage offers. Please note, under no circumstances is the fuel included in the rental price. Wisecars is not liable for services or bookings not full-filled due to force majeure. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. Please make sure you return the vehicle to the same rental company from which you collected it. In Istanbul at 9am, when I was supposed to pick up my car in 2 hours, I was able to call customer service and spoke to Margaux, who immediately spoke to Sixt on my behalf, then called me back to make sure I didn't get marked as a no-show. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. This information must be sent via email and give Wisecars the relevant details of the incident. If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Contact Wisecars 5214f Diamond Heights Boulevard, San Francisco, CA, 94131, United States Advertiser Disclosure: If you click on one of our links, we may receive a compensation. All bookings include free cancellation up to 48 hours before the pick up time. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). In that case, please contact your bank for additional details. Even a basic insurance. They helped me with the situation and I therefore went ahead to rent another car through Wisecars. When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. These Terms of Service and Wisecars services are construed and enforced in accordance with, and governed by, the laws of England and Wales. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an acceptable credit card for the security deposit. Verification can help ensure real people write reviews about real companies. If you fail to act accordingly, the Car Rental Company may charge you for damages incurred to it as a result. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). Please make sure you return the vehicle to the same rental company from which you collected it. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. Powered by. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Depending on the Car Rental Company, you can cancel your booking up to 48 or 24 hours before the starting date of your rental period. Please note, we only delete personal data on the request of the individual. Wisecars does not store credit card details. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars.
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